Faq

Frequently Asked Questions?

My computer crashed, I re-registered Blackjack Online Casino and Sportsbook, but I still don’t see my original account?

First, DON’T PANIC!! We can fix everything.
For security reasons, simply putting in a user name and password in a different registered version (even if it is on the same machine) of Blackjack Online Casino and Sportsbook will not work. That is done for your protection.
The only way you could use the old account information is if you saved the registration information of a floppy disk prior to the crash. If you are like me, and never back stuff up on a floppy, :) don’t worry, we can still fix everything.

If you have not done so already, you will need to register the software the same EXACT way you did the first time.
If you had any remaining funds in the old account, register the SAME credit card that you used on the first account, then simply call the tech support department toll free at 1-888-228-2221 from North America or +506-296-5472 Internationally and tell them you need to transfer any remaining funds from your old account into your new account. They are open 24 hours a day.

If you have trouble getting through by phone, please send an e-mail to casino@blackjack-online-casino-sportsbook.com You can even send them your phone number, and they will call you wherever you happen to be in the world.

What if I want to play for fun?

Blackjack Online Casino and Sportsbook Live allows to play for fun or practice in which real money isn’t used. To play offline simply:
Double-click on the Blackjack Online Casino and Sportsbook Practice Mode icon on your desktop,
Or, click Start| Programs| Blackjack Online Casino and Sportsbook| Blackjack Online Casino and Sportsbook Practice Mode.
The very first time you use the practice mode, you will need to register. Simply click ‘Click here to register’ button on the login screen, pick a user name and you’re all set to play for fun.

How can I get more money in Practice Mode?

You can enjoy playing Blackjack Online Casino and Sportsbook Live in Practice Mode for as long as you wish. If at any time you run out of money simply:

Enter the casino in Practice Mode.
Click Cashier.
Click Deposit.
In the “Amount (USD)” entry box, type in an amount.
Click OK.

That’s it …. you’re ready to start having more fun

Is there a time limit for playing in Practice Mode?

No. You can enjoy playing Blackjack Online Casino and Sportsbook Live in Practice Mode for as long as you wish! If you run out of money you can always deposit more fun cash.

How alike are the Practice and Online versions of Blackjack Online Casino and Sportsbook?

Both modes of Blackjack Online Casino and Sportsbook function in much the same way. However, in other instances there may be differences.

The interface, rules and functionality of each game are identical.
Table and betting limits are sometimes different.
While offline in Practice Mode, random numbers are generated using the standard Windows random number generator on your PC. However, while in Online Mode, these numbers are generated using our UNIX gaming server .

I forgot my password. What do I do?

The best thing to do about a lost password is to call our tech support department toll free at 1-888-228-2221 from North America or +506-296-5472 Internationally and someone will be happy to help you. They are open 24 hours a day.

If you did not have any money left in the account, simply click on the “click here to register” button on the same screen that is asking for your username and password, and register again. Then you can select a new username and password.

Remember to save the information on a floppy drive. To do that: when you reach the log in screen, click on the “Info System” button and click save.

What is my PIN number?

  • Your Personal Identification Number (PIN) is a number that is generated for you at Blackjack Online Casino and Sportsbook and mailed to your registered mailing address the following business day after you make your first deposit to your Blackjack Online Casino and Sportsbook account.
  • Your PIN number is necessary for you to withdraw money from your Ecash account or to deposit more than $500 by credit card when you first create your Ecash account.
  • Please keep this number confidential. You are solely responsible for the confidentiality of your PIN. If you lose your PIN number, please contact us requesting a resend. If you register more than one account, you will be issued a unique PIN number for each account.

How do I get a PIN Number?

Please note that the only way you will receive a PIN number to make a withdrawal is if you register your credit card with Blackjack Online ecash system from within the cashier of Blackjack Online Casino and Sportsbook.

Log on the casino in Online Mode.
Click on the Cashier Button.
Select the Credit Card tab.
Click on the “Register/Change Credit Card” button.
Select the Card Type you’ll be using.
Fill in your credit card’s number and expiry date.
Click “Apply” and wait 10-15 seconds

  1. YOU DO NOT need to make a deposit, simply register the card. Then you can call our tech support department toll free at 1-888-228-2221 and tell them you would like a PIN number, and they will send one right out to you. If you DO make a deposit, the PIN number is sent to you automatically.
  2. The software is asking for a PIN number and I don’t have one. What do I do?
  3. Normally you do not need a PIN for your initial deposit. The only way you would need a PIN number on an initial deposit, is if you have previously registered the same credit card with another one of Blackjack Online merchants.
  4. If this is the case, please call our tech support department toll free at 1-888-228-2221 from North America or +506-296-5472 Internationally and someone will be happy to help you. They are open 24 hours a day.

Why can’t you email my PIN to me?

To give you the highest level of security, your PIN number is sent to you in the regular mail on the day you first register your credit card. Please give it about 5 to 7 days to arrive. In the meantime you can make a deposit of up to $500 before your PIN arrives.

We realize this may seem like a pain in the neck, but for the top level of security that Blackjack Online Casino and Sportsbook has had for the last three years, the hassle is worth it. You will only have to wait for it once :)

How do I make a deposit?

Deposits can be made to Ecash accounts by the following methods:
Credit Card
Personal Cheque/Money Orders
MoneyGram
Bank/Wire Transfer.

For more see the Deposits section of our Ecash Help section .

How do I make a withdrawal?

Withdrawals from ecash accounts can be made using any of the following methods:

  • Credit Card
  • Cheque

For more see the Withdrawal section of our Ecash Help section.

How does Blackjack Online Casino and Sportsbook verify the odds of winning?

The Blackjack Online Casino and Sportsbook software uses a random number generator to generate the sequence of numbers corresponding to card types, rolls, bars etc .

These algorithms are tested thoroughly to ensure that they are both unpredictable and evenly distributed thereby ensuring the highest possible level of fairness.

To find out more details please visit the Game Fairness page.

How are your games tested?

Our developers have gone to great lengths to ensure that the software we produce is of the highest quality.

Each game undergoes rigorous testing on the real gaming server to determine whether game rules are obeyed, payouts are calculated correctly etc.

Then, depending on the game, between 1 and 10 million bets are made to test the fairness of the random number generator. If the frequency of winning combinations and general payouts are within expectations, the game is passed to the Quality Assurance team of engineers. They in turn ensure that the game plays to within expected quality levels.

Only when all of these tests are passed is the game made available for use by our players.

Like any other software product, we cannot guarantee a flawless application. We can however guarantee a commitment to solving all major problems encountered in an attempt to create an even better application. For this reason we have implemented 24-7 support systems to ensure that our players are afforded the highest quality of service. If you have experienced any problems with the functioning of our software, or have any concerns in relation to our implementation of games, game rules etc, please do not hesitate to contact our Support Team.

In any invent that an investigation of our game logs reveal an anamoly, our development team will immediately asses and fix the problem.

I got disconnected in the middle of a game. What do I do?

No need to panic … Just restart the application and log in again. You will be able to resume your game at the exact point you were before.

Be patient as it may take a few minutes for the server to update your files.

How do I connect online to Blackjack Online Casino and Sportsbook?

Connecting online to Blackjack Online Casino and Sportsbook is as simple as accessing the internet. Simply,

Connect to your ISP.

That’s it …. just launch Blackjack Online Casino and Sportsbook by double clicking on the Blackjack Online Casino and Sportsbook Mode icon on your desktop.

If you get a message “Can’t establish a connection with server.” ensure that you are successfully connected to the internet by launching your browser and trying to access a web site.

Will Blackjack Online Casino and Sportsbook work with my ISP?

More than likely you will be able to use Blackjack Online Casino and Sportsbook online with your current ISP. Our communication services use 100% compatible TCP/IP and consequently our games can be accessed through almost any ISP.

If you are experiencing problems connecting online please contact you ISP.

Do you accept American Express or The Discover Card?

At this time we do not process transactions involving American Express or Discover credit cards. We hope to add support for these cards in the near future.

However, we do accept Visa and MasterCard and other types of credit cards.

Can I legally play Blackjack Online Casino and Sportsbook in my state or country?

Laws governing gambling and sportsbetting vary from country to country and often from state to state. Consequently, it may be necessary for you to contact the appropriate authorities concerning local laws.

How do I wager on Sports?

  • Blackjack Online Casino and Sportsbook Live comes equipped with a fully featured Sportsbook.
  • To access the Sportsbook feature simply:
  • Click on the Sportsbook link located at the top os the page.
  • Note: You will have to register separately for the sportsbook.
  • That’s it …… you are now ready to enjoy wagering on Football, basketball, hockey, and baseball with straight bets, parlays and teaser bets ….. all from the comfort of home.